Likert Scale Form

Likert Scale Form Template Overview

This template helps you capture structured attitudes across multiple statements with consistent response options, making analysis fast and reliable for teams of any size. It’s easy to customize in WordPress, mobile‑friendly, and protected by built‑in anti‑spam and local data storage so submissions stay under your control.

How Can the Likert Scale Form Be Used?

The Likert Scale Form is ideal for turning subjective feedback into clear, comparable scores across customer experience, HR sentiment, product usability, and classroom evaluations. If you’re struggling with messy free‑text comments or inconsistent metrics, a 5‑point Likert scale (or 7‑point Likert scale) gives you an agree‑disagree scale that standardizes results for response analysis. Use it as a likert survey template for a customer satisfaction check (CSAT), an employee engagement likert survey, a course evaluation survey in education, or a research survey form inside a WordPress survey form workflow. Pair it with your existing WordPress survey plugin stack, deploy as an online questionnaire, or complement NPS when you need more nuance than a single score. Ninja Forms’ drag‑and‑drop builder, merge tags, and CSV export make setup and reporting straightforward.

Use the quick‑start steps below (aligned to our standard SEO form template format for consistency).

1. Download and Import the Template – Import the template file, open it in the drag‑and‑drop builder, and adjust labels, descriptions, and required settings as needed. You can also export/import later to reuse across sites.

2. Enable Logic or Layout Enhancements (Optional) – For long scales, add Multi Step Forms with progress indicators; to conditionally show a “Tell us more” comment box when users select “Disagree,” enable Conditional Logic; to fine‑tune spacing and columns, use Layout & Styles. All of these are included in the Plus and above Ninja Forms plan tiers if you prefer.

3. Confirm Email Notifications – Create one notification for the submitter and one for your team. Personalize subjects and messages with merge tags (e.g., include the average score). Keep a Success Message on‑screen for instant confirmation.

4. Publish & Share – Embed on any page, restrict visibility if needed, or share directly via a public link for quick distribution to remote teams or classes.

⚠ Add‑on note: The core scale does not require an add‑on. All add-ons mentioned above are optional. Each are included a la carte or as a part of any Ninja Forms membership plan.

What’s Available on the Likert Scale Form Template?

A streamlined structure that focuses on clear ratings, optional respondent details for segmentation, and strong confirmation/notification defaults—ready to adapt for customer feedback, HR pulse checks, or education.

Form Fields

1. Scale Items

• Intro & Scale Legend (HTML – Guidance): Explain your 5‑point or 7‑point scale and how to interpret results. Example: 1 = Strongly Disagree … 5 = Strongly Agree.

• Statement 1–10 (Radio List – Required): Each statement uses a Radio List so the user selects one response from the scale (e.g., Strongly Disagree, Disagree, Neutral, Agree, Strongly Agree). Duplicate for as many statements as needed.

• Optional Comment (Paragraph Text – Optional): Invite context after low or high scores. Use logic to show this only when certain options are chosen.

2. Respondent Details (Optional)

• Name (Single Line Text – Optional)

• Email (Email – Validation Enabled)

Automated Responses & Smart Integrations

This template is designed to do more than collect ratings—it automates confirmations, notifies your team, and can sync data to CRMs and email platforms for seamless follow‑up and analysis. Core actions like Email, Success Message, Redirect, and Record Submission are available out of the box; you can extend workflows with dedicated CRM or email marketing connectors.

• Email Notification: Confirmation to the respondent and an internal alert to your inbox.

• Success Message: On‑screen “thank you” with next steps or resource links.

• Redirect: Send users to a tailored “Thanks” page or a learning module after completion.

• Record Submission: Store entries and export to CSV for analysis.

• CRM Integrations (Optional): HubSpot, Salesforce, Zoho, Capsule, and more for consolidated contact records and segmentation.

• Email Marketing (Optional): Mailchimp, ActiveCampaign, AWeber, etc., to send targeted follow‑ups based on average score or “detractor” signals.

• Data Requests: Offer Export Data Request and Delete Data Request actions to support GDPR workflows when appropriate.

A smart setup like this helps you avoid missed follow‑ups, reduce manual busywork, and deliver a smoother experience from first click to final report.

Get started today and transform your feedback program with clarity and professionalism!

Implementation Notes & Tips

• Use Calculations to compute an average or composite score for your scale (e.g., mean of 10 items) and include it in admin emails via merge tags.

• For longer assessments, enable Save Progress so respondents can complete later without losing work.

• If you need scheduled reporting, configure Scheduled Submissions Export or generate a PDF Form Submission per entry for easy sharing with stakeholders.